Neo smartpen

– Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with N2

 

– Make sure that N2 firmware and app software are updated to the latest version

 You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’ and app version by accessing ‘Menu’ > ‘Settings’ > ‘App Information’. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.

 

– Make sure that the sensor(oval shaped part adjacent to the pen tip) is facing downwards in a reasonably straight matter when writing

 

– Make sure there is no interruption by strong light(ex. Outdoor, Spotlighted space)

 

– Try resetting N2 by pushing the power button for at least 10 seconds

 

– Try formatting N2 hardware by connecting it to a Windows PC. Go to ‘Windows’ > ‘Computer’ > Right click ‘N2’ and select ‘Format’

 

– Try adjusting ‘Pen Pressure Calibration’, accessible via ‘Settings > Pen Information’, to level 1 and back to level 5(default)

 

– Make sure N2’s power is on.

 

– Try dislocating and reinserting pen lead

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