Neo smartpen

– Make sure that N2 firmware is updated to the latest version

 You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’. 


– Make sure that N2 had been charged for at least 30 minutes


– Try charging N2 with ordinary wall charger and laptop charger


– Try resetting N2 by pushing the power button for at least 10 seconds

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