Neo smartpen

– Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with N2


– Try resetting N2 by pushing the power button for at least 10 seconds


​- Try formatting N2 hardware by connecting it to a Windows PC. 

Go to ‘Windows’  >  ‘Computer  >  Right click ‘N2’ and select ‘Format’

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