Neo smartpen

– Make sure that N2 firmware and app software are updated to the latest version

 You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’ and app version by accessing ‘Menu’ > ‘Settings’ > ‘App Information’. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.


– Make sure ‘Auto Power On’ setting is turned on. You can access the setting by going to ‘Menu’ > ‘Settings’ > ‘Pen Information’.


– Try dislocating and reinserting pen lead.

– Try writing with more initial pressure.

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