Neo smartpen

– Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with N2


– Make sure that N2 firmware and app software are updated to the latest version

 You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’ and app version by accessing ‘Menu’ > ‘Settings’ > ‘App Information’. Updates will be notified in these sections if needed. You can also check your app version and download updates by going to iTunes or Google Play Store.


– Try adjusting ‘Pen Pressure Calibration’, accessible via ‘Settings > Pen Information’, to level 1 and back to level 5(default) If the issue persists, please try using the pen after setting the sensitivity to level 3 or below.


– Try dislocating and reinserting pen lead 

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