Thank you for using our Neo Notes for the past 6 years.

Greetings from Neo Notes team.
We have recently made a difficult decision to end the technical service support of Neo Notes, in order to concentrate our resources to provide better service quality for our users.

We ask for your kind understanding, as it is inevitable for us to end our support for Neo Notes in our process of making various efforts to satisfy our users with a better service.

Now, you can use the same service more conveniently in our new app 'Neo Studio'.
We would like to send our sincere gratitude to all of our Neo Notes users, and we look forward to meeting you all in Neo Studio.

Notice on the End of Service Support

  • Apps : Android, iOS NeoNotes mobile application
  • Date of Support End: after December 31, 2020

* Please be informed that

  • After December 31st, 2020, you can still access the Neo Notes app and use the service. However, technical support such as security updates or bug fixes will no longer be provided.
  • You can still back up your data even after the technical support is ended.

How to safely back up handwritten data

Transfer data from Neo Notes to Google Drive by 31st December, 2020.

Please make sure you are connected to the network.

Please create a google account if you do not have one.

Open the menu from top left corner, select [Setting], then select [Authentication Center].

Swipe "Google" to the right to ON then log in to your Google account.

Go back to the Settings page, select [Backup and Restore], then swipe "Google Drive" to the right to ON.

Select [Backup and Restore] from the top left menu.

After selecting all notes from [My Library] at the bottom of the screen, click [Upload] and wait for the upload to complete.

* If you have your notes in the Notebox, upload it to Google Drive in the same way!

When the backup is complete, go to Google Drive and make sure the data has been backed up properly.

Connect to mobile app Neo Studio.

① Select [...] from the menu at the bottom of the screen

② Select [Import Neo Notes data]

You can now import your data backed up in Google Drive.

Questions

Issues not resolved yet?
Please contact us at www.neosmartpen.com/en/contact/