All strokes are connected

– Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1​[iPhone 5, New iPad​ or higher] is compatible with N2   – Make sure that N2 […]

Some of the strokes are not saved

– Make sure that your smart device and operating system (Android 4.1.2 or higher, iOS 8.1[iPhone 5, New iPad or higher] is compatible with N2   – Make sure that N2 firmware […]

Auto On not working

– Make sure that N2 firmware and app software are updated to the latest version  You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’ and […]

No LED reaction

– Try charging N2 by connecting the USB cable to a wall charger or a computer. Try both options.   – Try resetting N2 by pushing the power button for at least […]

Battery runs out too soon

– Make sure that N2 firmware is updated to the latest version  You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’.   – Try charging N2 […]

Power does not charge at all

– Make sure that N2 firmware is updated to the latest version  You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’.    – Make sure […]

Notes do not appear in other smart devices

Currently, we do not have a direct solution to back-up and restore note data in multiple devices.  We do, however, acknowledge the importance of this function, and we are developing […]