Contact us for all other inquires

Please contact us for all other inquries and we will get back to you as soon as possible  E-mail : support.eng@neolab.net​​     Get live chat support. ​ 

FAQ

1. Which devices can I use with Neo smartpen N2?  You can use N2 with the following OS (Operating System). Android 4.1.2 or higher / iOS 8.1 (iPhone 5, New […]

Where to buy?

You can purchase our product here directly, or through our authorized sellers. If you live in the U.S, click here (U.S Shop). If you live in Korea, we have various […]

Noise when shaking N2

It is the sound of the pen lead contracting with the pressure sensor. Please keep in mind that this is not a case of pen defect 

Auto On not working

– Make sure that N2 firmware and app software are updated to the latest version  You can check your firmware version in app by going to ‘Menu’ > ‘Firmware Update’ and […]

Email sending function does not work

Now, once checking the mail icon, the page would be automatically attached to a new mail sending page on users’ smart device. Users need to tap the ‘send’ button to […]